1. This contract is made on the terms of these booking conditions which are governed by English law and both parties shall submit to the jurisdiction of the English courts.
2. Anemone Holidays is operated by Anemone Travel & Holidays Ltd. We are committed to a policy of fair trading and make every effort to ensure that you have an enjoyable holiday with us. Our booking conditions have been formulated as a result of our responsibilities under law and in no way affect your statutory rights as a customer.
3. YOUR RESERVATION
All your bookings are made and accepted subject to the terms set out in these conditions. When you or your travel agent instructs us to confirm your booking, we will do so immediately, and you must pay your deposit at that time. An invoice will automatically be raised and sent to you on receipt of booking forms and monies due, and will include any appropriate holiday insurance premium if required. In case of telephone bookings within 56 days from departure an invoice will be sent even though written instructions or booking form may not be received by us.
4. BOOKING AND PAYMENT
The person in whose name the booking is invoiced acts on behalf of all other persons named on it and becomes primarily responsible to us for all payments in respect of the booking. Your reservation will be made definite upon payment of a minimum deposit of £125.00 per person. In many cases this maybe the full air fare (ie. Advance purchase /Apex tickets) need to be purchased within 24hours. This type of fare can reduce the overall price of the holiday. When this procedure is implemented, an additional £30.00 per person deposit for the accommodation will be required. For cruise bookings a £30.00 per person will be required. It is a condition of booking that you are adequately insured on your holiday. We allow 7 days from confirmation of the booking for monies to reach us. If we do not actually receive/collect the money within this period, our computer will automatically cancel your reservation and we disclaim any responsibility and we cannot be held responsible if that holiday is subsequently not available. The full balance of the holiday cost must be received by us (not any other agent) at least 12 weeks before the departure date – please note that you will not receive a reminder that final payment is due. You should pay the balance 12 weeks before departure otherwise our computer will cancel your booking. Your deposit will be forfeited and you will be liable to pay cancellation charges as shown in the section titled “Cancellation by You”. When you make your booking through a travel agent” they hold these payments as our agents at all times. Payment to your agent however does not mean we receive the money within the time limit referred to above unless we otherwise agree with you in writing.In the case of internet bookings the appropriate payment must be made at the time of booking and is non refundable.
5. LATE BOOKINGS
For all bookings made within 12 weeks of departure, the holiday is confirmed as soon as a verbal confirmation is given over the telephone and therefore if you subsequently cancel your booking, cancellation charges as shown in condition under “Cancellation by You” apply. Full payment for the holiday, including insurance premiums must be made at the time of the booking in order to secure the reservation.
6. OUR PRICE GUARANTEE/SURCHARGES
The prices shown in our Confirmation/Invoice are based on the cost per person for the holiday as booked. The basic cost (shown in the relevant price panel in our brochure) includes local taxes and all Airport, Security, Fuel, Currency and VAT charges. There will be no surcharge on Anemone Travel & Holidays Ltd’ Cyprus, Greece & Dubai prices. Whilst we reserve the right to increase or decrease brochure prices at any time (subject to demand and supply), once you have booked your holiday and paid the deposit, the price of your holiday as shown on your Holiday Invoice is fully guaranteed and will not be subject to any changes or surcharges unless you subsequently amend your holiday after it is issued or a costing error has occurred (please refer to “If You Change Your Holiday”). Once booked your holiday is fully guaranteed.
7. IF YOU CHANGE YOUR HOLIDAY
If after our booking confirmation has been issued, you wish to change to another of our holidays, or alter your booking in any way (e.g. changing departure date, accommodation or name change), we will use reasonable endeavours to make the changes, provided written notification is received at our offices from the person who signed the booking form or their travel agent, at least 12 weeks before departure date. This must be accompanied by a payment of £25 per person to cover administration costs. However no guarantee is given that the changes will be made. Any alteration by you within 8 weeks of departure will be treated as a cancellation of the original booking and will be subject to the cancellation charges set out below. Any new arrangements made will be treated as an entirely new booking.
8. IF WE CHANGE YOUR HOLIDAY
We plan your holiday arrangements many months in advance, and although it is unlikely that we will have to make any changes to confirmed arrangements, it does occasionally happen. Most changes are of a minor nature and we will advise you (or your Travel agent) at the earliest possible date, if there is time before your departure. Flight timings and carriers in the brochure are subject to change as a result of airline procedures – please check final details on your tickets. When any major change occurs, provided it does not arise from events beyond our control, you will have the choice of:
(a) accepting the changed requirements, (b) purchasing another available holiday from us as advertised or
(c) cancelling your holiday. You must notify us which option you decide to choose. If the changes were notified to you within 7 days from departure you must notify us within 24 hours otherwise within 3 days from notification. If you chose (a), (b) or (c) we shall pay compensation damages limited to the scale shown below. Our total liability will be limited to the compensation shown on the scale below.In addition if you choose (c) we will refund all monies you paid us. However please see IMPORTANT NOTE below. We consider a major change to be any of the following changes made before the day of departure: change of departure airport, resort area outward or return time of departure by more than 12 hours, or substitution of the accommodation you have booked with one of a lower price or official classification. It does not include a flight delay.
Based on period before Compensation per Scheduled departure full fare paying within which a major passenger
change is notified (excluding infants)
More than 12 weeks … … … … … … … … … … … … … … … …Nil
29 days -12 weeks … … … … … … … … … … … … … … … …£10
15 -28 days … … … … … … … … … … … … … … … … … …£15
0 -14 days … … … … … … … … … … … … … … … … … … …£20
* NB For children invoiced at reduced rates, compensation will be paid on a pro-rata basis.
Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other problems with transportation, closure of airports or seaports, alteration or cancellation of scheduled service or force majeure other events outside our control. Cruise itineraries are for guidance only and are reproduced by us in good faith. The cruise company and ships Captain have The absolute discretion to change the final itinerary if weather conditions, safety or other conditions dictate that this is necessary. We will advise you of any major changes to the itinerary if they are known before your departure.
9. IF WE CANCEL YOUR HOLIDAY
We reserve the right, in any circumstances, to cancel your holiday. However, in no case will we cancel your holiday less than 12 weeks before the scheduled departure date, except for the reasons detailed in conditions headed “Booking & Payment”, “If We Change Your Holiday” . If we cancel your holiday within 12 weeks of departure we at our sole and absolute discretion,may return to you all money paid, or offer you an alternative holiday of comparable standard subject to what is stated in the IMPORTANT NOTE above.
10. OUR RESPONSIBILITY FOR YOUR HOLIDAY
Subject to the paragraph below and the paragraph headed “Customer Service” we shall accept responsibility if the”service that we are contractually bound to provide prove deficient or not of a reasonable standard (the reasonable standard imposed will be that of the country and resort you are visiting, which in some instances will be a lower standard than that of a reasonable standard in the UK), or if you suffer loss or damage (other than death, personal injury or illness results (dealt with below) our liability under this paragraph is limited to the holiday price (excluding insurance premiums and amendment charges) of the person(s) affected in total. In addition, in respect of carriage by air or sea and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention as if we were the relevant carrier concerned. Please note that we have no control over the behaviour of persons staying at or visiting your holiday accommodation and/or resort and are not responsible for the withdrawal or impairment of facilities or other loss or damage caused by them.
11. PERSONAL INJURY ETC, DURING MY HOLIDAY
If as a result of any failure to perform or improper performance of any part of your contract with us by any of our employees, agents, suppliers or sub-contractors, you or any member of your party suffers death, personal injury or illness, we shall accept responsibility providing our employees, agents, suppliers or sub-contractors were at the relevant time acting within the scope of, or in the course of their respective employments or contracts with us except where the failure to perform or improper performance was due to:
a.) Your own acts and/or defaults or
b.) Those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
c.) An event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care and diligence. In addition, in the case of air and sea carriers our liability is limited as if we were carriers under the appropriate international conventions. In return for this acceptance of responsibility, it is a condition of the contract that you comply with the following requirements:-
1. You notify us of your claim in writing within 28 days of the scheduled date of return from your holiday.
2. You agree to assign to ourselves or our insurers any rights you may have against any third party relating to the claim.
3. You agree to give us your full co-operation if either ourselves or our insurers wish to enforce any rights against the third party in respect of your claim including allowing us our insurers the right to issue, pursue and settle any claims against any third party.
12. PERSONAL INJURY (UNCONNECTED WITH MY HOLIDAY)
Should you or any member of your party suffer personal injury, illness or death by misadventure as a result of an activity not connected with the holiday package booked or excursion purchased through us without liability on our part we shall use reasonable endeavours to assist you.To receive our assistance, you must ensure you request this within 90 days of your misadventure.
NOTE: If you are covered by Insurance, you will be required to claim any legal fees incurred abroad from your Insurers. It is for such reasons that we make it a requirement of your Booking that you take out adequate Insurance cover. This may be affected by either our own Insurance or any Policy which provides equal and comparable cover. If you decide on your own Policy, it is a Condition of Booking that details of the Insurance Company and Policy number are recorded in the space provided on our Booking Form or advised to us by you or your Travel Agent prior to travel, so we can contact them in the event of emergency.
13. CUSTOMER SERVICE
Any complaints arising from your holiday that are in our direct control must be reported immediately locally to our representative in the resort and to us and also to the accommodation owner or supplier of the service in question so that remedial action can be taken without delay. If the matter cannot be resolved you must complete a report form obtainable from our representative or us directly by fax. Should you wish to take up any complaint with us on your return from holiday, you should contact us immediately on your return, write to our Managing Director in London, quoting your booking reference and date of departure and enclosing a copy of the report form. If you fail to report your complaint to our representative and to us we will consider ourselves not to be liable for any complaints which were not registered in the resort. Further we will consider ourselves not to be liable for any claims made outside the period or where subsequent correspondence is not followed up by you in writing within 6 weeks of having received a full reply from us which shall ensure is sent to you within 56 days of receiving your letter of complaint. Please note that in any event any compensation or damages payable for a claim against us other than for personal injuries will not exceed the cost of your holiday. Disputes out of, or in connection with, this contract which cannot be settled amicably may (if you wish) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents (ABTA) is administered quite independently. The scheme (details of which will be supplied on request from ABTA, 30 Park Street, London SE1 9EQ), provides a simple and inexpensive method of arbitration on documents alone, with restricted liability to you in respect of costs. The scheme does not apply to claims greater than £5,000 per person or £25,000 per booking form and does not apply to claims which relate solely or mainly to personal injuries or illness. Application for arbitration must be made within 9 months of the date of return from the holiday, but may in special circumstances still be offered outside this period.
14. CANCELLATION BY YOU
If you wish to cancel your booking this must be done in writing from the person in whose name the booking is invoiced to the travel agent through whom the booking was made or to Anemone Travel & Holidays Ltd if you booked direct with us. In the event of cancellation the following charges will become payable:
Written notification Received: Cancellation Charge:
12 weeks before departure deposit only
12 weeks – 42 Days before departure 30%
41-28 Days before departure 50%
27-14 Days before departure 65%
13-7 Days before departure 90%
6 Days before departure – No Show 100%
NOTE: The majority of Travel arrangements (eg Apex Tickets, Low cost carriers, and charter flights) cannot be changed once a reservation is made and any alteration request will incur a 100% cancellation charge. Please check with our reservations at the time of booking.
All cancellations must be received in writing before notification is acknowledged. (Your attention is drawn to the insurance cover available for involuntary cancellation).
CANCELLATION MUST BE NOTIFIED IN WRITING TO US AND TIME OF RECKONING THE APPROPRIATE
BAND SHALL COMMENCE FROM THE DATE NOTIFICATION IS RECEIVED BY US.
Please note that if the reason for cancellation falls within the terms of the holiday insurance policy, then any such charges will normally be refunded to you by the insurance company. The insurance premium is fortified on cancellation.
15. MISCELLANEOUS CONDITIONS
Airline regulations specify that both the outbound and inbound sections of the air ticket must be used. In the event that the outbound flight is not used the person concerned will not be allowed to return on the inbound flight.There are exceptions where some Airlines will allow you to use the return flight subject to you obtaining authorisation from them. Should any one arrive less than 45 minutes before the ticketed departure time or if you arrive late from the specified ticketed check in time admission to the flight is likely to be refused. Should anyone be refused admission to the flight or to the destination country by the airline or government authority then we are powerless to assist and cannot be held responsible. In all such cases we will not be responsible for any costs involved. When you travel with a carrier, the Conditions of carriage of that carrier apply, some of which limit or exclude liability. Such conditions are often the subject of international agreements between countries and copies of the conditions which apply to your holiday/flight sailing are available for inspection at the travel agent where you book your holiday or our office.Such limitation(s) also apply to us for our protection and form part of this contract in so far as we may choose to invoke such condition(s) and limitation(s)as if we were the relevant carriers. This brochure is the responsibility of the tour operator. It is not issued on behalf of, and does not commit, the airline(s) mentioned therein, or any airline whose services are used in the course of tour(s). Please note that to be classed as an infant, in accordance with Air Navigation Article 34, a child must be under 2 years of age on the date of their return flight. The times quoted on your documentation are local times.
16. SPECIAL REQUESTS
If you have any special requests that do not form part of the holiday as described in this brochure (for example dietary or room requirements,airlines seats) please let us know at the time of booking.These will be passed on to the relevant authority but we cannot guarantee that these will be met.Whilst we will request an extra bed in a two person accommodation for a third person to share the same (if required by you)and where provided in this brochure(if at all) offer a reduction from the price of a three person accommodation you may find space limited and we are unable to accept liability or responsibility should you then consider the accommodation to be overcrowded.
Some of our accommodation is situated in positions where noise is unavoidable (for example if you stay near an airport,by lively bars/discos,next to/or a newly built hotel etc)and although many of our clients enjoy the atmosphere and music please bear this in mind before booking.Do read the resort/accommodation descriptions.Have also in mind that certain hotels sometimes are hosting Youth Clubs at which time a rather noisy atmosphere prevails. In the event that the accommodation agents/owners are unable to provide the accommodation booked and we are not aware of the situation before your departure you shall on arrival be offered alternative accommodation, and a refund of the difference (if any).
18. PLEASE NOTE:
For the avoidance of doubt the provision relating to paragraphs 1,2,3,4,5,7,8,9,14 and 15 apply also to the cases where Anemone Travel & Holidays Ltd acts only as a travel agent issuing tickets without providing a “package holiday”and is not responsible for your holiday.
19. INCLUDED IN THE PRICE OF YOUR HOLIDAY
20. NOT INCLUDED IN THE PRICE OF YOUR HOLIDAY
2. Transport within the United Kingdom.
21. THIRD PERSON REDUCTION
This applies when 3 adults share a twin room.
22. CHILD REDUCTIONS
Child reductions apply to children under 12 years old when sharing the basic accommodation with two adults. In the case of hotels it is shown as a per child per night reduction in the panels, while in the case of apartments, we give sharing prices absorbing the relevant discounts. Please Note,where FREE ACCOM is offered, a standard charge for airtravel,transfers etc. is £30 for infants(under 2 years) and £280 for 2-11 yrs old. Where breakfast is offered FREE, the panel will show FREE BB ACCOM., otherwise all meals for children are paid direct to the hotel. Also please note, other supplements for flights, room type, etc. are charged as per brochure in full. Some hotels offer reductions to children occupying separate rooms or sharing with one adult. In these cases, this would appear in SPECIAL OFFERS of the individual hotel concerned. For infants under 2 yrs, establishments offering COT FREE, this appears in the price panel otherwise a small charge is made per day which is paid direct to the hotel locally where applicable.
Infants are charged £30 & in the case of Dubai the lowest possible fare for the flight plus the appropriate charge for the cot and food per day plus any charge by the hotel will apply. However most hotels in brochure offer free cot.
24. HOLIDAY INSURANCE
Please do not forget to insure yourself properly for greater peace of mind . Our special insurance scheme offers you adequate cover including travel delay or Airline Failure at very low premiums (specially reduced for children under 16). We recommend that you obtain a suitable insurance, it is your responsibility to obtain such insurance.
25. FLIGHT DETAILS
Flight timings are correct at the time of going to press. However these are subject to alteration by the airline. Final information and timings will be supplied with your tickets but are still subject to change by the Airline for which we have no responsibility. Aircraft types are given as a guide and cannot be confirmed at time of going to press, and are subject to change by the Airline.
26. NIGHT FLIGHTS / HOLIDAY PRICES
We explain and stress that when you are travelling on a night, the departure night is always counted as the first night of your holiday, owing to the fact that your accommodation has been booked at resort from midday prior to your departure from the U.K. On your homebound journey you must vacate your accommodation BY midday prior to your departure, (this includes passengers travelling in the early hours of the morning). You will be advised by your Representative of the precise arrangements for your departure. In the case of night flights and departures in the early hours of the morning, we will endeavour to provide facilities for washing etc. up to the time of transfer to the airport. Unfortunately, this may not always be possible and a small charge may be made. Check in will normally be about 2 hours prior to departure, if several flights are involved, you may be at the airport earlier.
27. FLIGHT DELAYS
Sadly, flight delays are an unavoidable fact of life these days for various reasons. In the event of these occurring, we will endeavour to keep you as fully informed as possible but please note that it is your responsibility to check the departure times in case of changes , especially last minute changes. In addition, if you are delayed for more than four hours the Airline usually provides you with refreshments at its discretion as follows:
4-6 hours Light Refreshments
6-10 hours A main meal.
Over 10 hours A main meal and light refreshments
Over 24 hours Subject to airline approval, overnight accommodation for clients living far away and a choice of either going home and returning or overnight accommodation for those living nearby .
28. Inbound Flights
We cannot accept any liability whatsoever for any delay in your flight to or from the UK, irrespective or whether the cancellation or delay is caused by adverse weather conditions, re-scheduling of times by the airline, airport authorities and/or the action of air-traffic controllers, mechanical breakdown, strike or industrial action otherwise. However in certain circumstances you may be able to make a claim under an insurance policy for any adverse effects you or your party may suffer as a result of flight delays.
29. HOLIDAY ARRANGEMENTS/TRAVEL INFORMATION
The information in this brochure is published in good faith and is based on descriptions received by us from the suppliers of the relevant services in the UK and overseas. Enquire and satisfy yourselves about all the details before booking your holiday with us. Certain facilities/services are withdrawn at some establishments from time to time especially in low season. We shall not be responsible if you book the wrong holiday. Flights and/or accommodation may have to be switched at short notice, though effort will he made by us to offer an alternative of similar standard. All bookings/arrangements are handled by us subject to the availability of the relevant services.
30. BUILDING WORKS
At the time of going to print the information contained in this brochure is,to the best of our knowledge correct. Please bear in mind that in the ensuring 6 months or so, prior to the Summer season, it is possible that new building works/developments may commence. Such development/building works may upset some of our brochure descriptions where we refer to an area being relatively quiet/peaceful. If such building works are sufficiently close to your booked accommodation to cause disturbance we shall advise you wherever possible. Please bear in mind, however, that we are not in anyway responsible for the commencement of such works and we have no way of either preventing such works from commencing or controlling the extent of building work and noise levels. Please be as understanding as possible as the developers will do their best to reduce any inconvenience as far as possible.
The number of nights shown against the holiday prices is the actual number of nights in your reserved accommodation, you should always check the time of check in and check out as this may vary depending on the Hotel you are staying in. You can always make an arrangement with the hotel locally if there is a need to keep the room longer on the day subject to availability.
(a) The standard equipment is always provided but we cannot provide just everything, for instance, please take your own bath and tea towels. If you need or wish any personal kitchen utensils, or anything else during your holiday, please take them with you from home it makes life much easier for you. Kitchen facilities vary but self catering has at least a fridge, gas/electric rings OR cooker. NB. Cookers may not be adequate to provide a typical British roast, except in the case of Greek Holidays where all is more simple and basic.
(b) Where a room is described as having a ‘Sea-view’, this means the sea is visible from the balcony. If no balcony is provided, the view will be from the room’s window. However, there may be occasions where the room is angled or the sea partially obscured, (especially on low floors) by trees, vegetation or new construction. While we will always request a bed for a third person in a twin room (and make a reduction for this), you may find this may be folding or camp-style and similarly that is then limited. We cannot accept liability if you then consider conditions are cramped or reduced in comfort.
33. PORTER SERVICE
Often not available and you may have to carry your own luggage from the coach, mini bus or taxi to your apartment.
34. BREAKAGE/DAMAGES TO APTS/STUDIOS
You will be held responsible for any damages or breakage and will be charged accordingly at the resort. If you refuse to co-operate you may be charged accordingly at the resort. If you refuse to co-operate you may be legally liable whilst at resort or on return to U.K.
35. TICKETS AND DOCUMENTS
Please read the information carefully, the handling agent’s address is contained. Documents will be sent to you about 2 weeks before departure. For “late bookings” we arrange tickets on departure at the airport.
36. SPECIAL REQUESTS
Special requests in connection with your holiday should be inserted on the booking form by you or your travel agent at the time of booking. Should you wish to make a special request after the booking has been made, this should be done in writing to Anemone Travel & Holidays Ltd quoting your booking. Special requests will he noted but NOT GUARANTEED.
37. * PASSPORTS AND VISAS
All members of your party (including children) need a passport to travel. At the time of going to press, a full ten year passport is required for travel to Cyprus and this must he valid for at least three months after your date of return. A visa is not required by British passport holders for travel to Cyprus, Greece and Dubai or for cruises to Lebanon holders of passports bearing an entry stamp from the state of Israel will be refused entry to Lebanon) or Egypt, although children over the age of 12 do need their own passport for travel to Egypt. Non British passport holders should check their own position with regard to passports and visas for travel to Cyprus or cruises to Lebanon or Egypt, with the Cyprus High Commission on 020- 7321 4164, Greek Embassy on 020-7221 6467, the Egyptian Consulate on 020-7499 2401, the Lebanese Embassy on 020-7727 6696 and the United Arab Emirates Embassy on 020 7581 1281.
Please note that if you are planning to visit Cyprus and have a stamp issued by the illegal regime in the area of northern Cyprus, presently under Turkish military occupation, you should contact the Cyprus High Commission on 020 7 321 4100 to ensure that you will be authorised to enter the Republic of Cyprus. You should, however, check with your doctor prior to travel for the current position on health requirements. You should also refer to the Department of Health’s leaflets. “The Travellers” Guide to Health, before you go” (Form SA40) and “While you are away” (Form SA41) before you travel. These may be obtained from the department of Health or in most cases your local travel agent. Non British passport holders should again contact the Cyprus High Commission, Egyptian Consulate or Israeli High Commission for information.
38. HEALTH REQUIREMENTS
Though Cyprus, Greece & Dubai currently do not have any specific health requirements, regulations can alter. As you are responsible for complying with entry and health requirements of the countries you plan to visit, you should check these are unaltered prior to travel. Note: If you plan to Scuba- dive during your holiday, you should stop this activity at least 24 hours before travelling by air. You may also find it helpful to obtain a T5 leaflet from the Department of Health, Freefone 0800 555 777 or check the following website: www.fw.gov.uk/knowbeforeyougo.
39. HOLIDAY QUESTIONNAIRES
At the end of your holiday we will give you a short questionnaire,which will be sent to our head office where each one is read. These questionnaires help us to continually improve our product for the future and your co-operation in completing them would be much appreciated. Thank you!
40. BROCHURE DESCRIPTIONS
Every effort has been made to ensure the accuracy of descriptions and information contained in this brochure. However, we are not always able to exercise day to day control over all the component parts of the holiday arrangements, and it is always possible that an advertised amenity may be withdrawn, or changed due to weather conditions, for the purpose of energy or water conservation, lack of demand, or for maintenance, renovation, etc. For example, swimming pools are sometimes emptied or air conditioning may be restricted in hours of operation. Full summer facilities, especially those depending on weather conditions or number of guests, are not always available early or late in the season which is reflected in lower prices. We will advise you if we become aware of a major change, but cannot accept liability for loss of an advertised amenity unless caused by negligence on the part of our own employees. All distances given in all accommodation and resort description are only approximate.
41. ACCOMMODATION STANDARDS
We offer an exceptionally wide choice of hotels and apartments, all of which have been inspected and chosen for their suitability, but clearly their standard will vary according to price and type. Where a classification or category is shown, this denotes the official grading given to the hotel or apartment by the appropriate Authority. We accept no liability whatsoever for the actual accommodation standards and or services available.
42. SELF CATERING ACCOMMODATION
Our Cyprus apartments are purpose-built to provide holiday accommodation of a high standard. Many are, in effect, aparthotels with all the amenities of a hotel such as a swimming pool, restaurant, bar, etc. Although they all have kitchen equipment, the cooking facilities do not always include ovens as most people are not looking for full self catering but a more relaxed, flexible arrangement – preparing breakfasts, salad lunches, etc, but taking their main meal of the day in a restaurant or taverna of their choice. Not all apartments include bath towels, so it is advisable to take your own, similarly beach towels are never included. Please note that some apartments although they have full cooking facilities they do offer breakfast or other meals for their guests.
43. AIR CONDITIONING
Air conditioning is normally provided at all hotels and this is so indicated in the description of each hotel. The hours and times of operation per day are at the discretion of the individual Hotel Manager and can, therefore, vary from hotel to hotel. In the ease of apartments, air conditioning is not always provided but this is indicated under the price panel, i.e. where air conditioning is included in the basic price of the holiday or is a supplementary cost which can be requested in the UK at a time of booking but paid for locally, this is indicated in the Apartments price list. Similarly the price list shows when air conditioning is not available.
44. HOTEL MEALS
The price of Half Board and Full Board referred to in our price panels are much lower than the ones charged directly by the hotel, and are only valid when they form part of the holiday package. It is a condition of the hotel that these meals are booked and paid for the total number of nights of stay, in spite of the fact that a meal may be lost, either on the first day of arrival or the last night of departure, due to inconvenient flight times, therefore no refund can be claimed for such loss of a meal. Sometimes, however, some hotels arrange for a cold dish in the room or at the cafeteria. Please check with reception on arrival. Some hotels have early meal facilities for children under l2 and this is normally available on request. Other hotels make it obligatory for children to have an early meal and children are not allowed in the restaurant with adults after a certain time. Again we suggest you check this point on arrival.
45. HOTEL AND APARTMENT ACCOMMODATION
Accommodation of hotels is rented from 12 noon one day, till 12 noon the next day. So, please consider your times of departure before you book your nights at the resort. If you do not plan properly, you may have to wait to get you room on arrival or you may be forced to vacate the room and wait to catch your flight. To avoid inconvenience, you may need to buy an extra night,
46. CONSUMER PROTECTION ATOL 3577
“Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong”.
“We , or the suppliers identified on your ATOL Certificate (or a suitable alternative). In some cases where neither we nor the supplier are able to do so for reasons of insolvency , an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligationsand you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme.You agree athat in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).You also agree that any such claims ma be re-assigned to another body, if that body has paid sums you have claimed under the ATOL scheme.
For further information, visit the ATOL website at www.atol.org.uk.
47. BROCHURE PRICES
The prices and offers printed in this edition are valid at time of publication. We reserve the right to increase or reduce any of these prices or amend these offers at any time after publication and in future editions of this brochure. You will be advised of any change at time of booking. Prices are per person in GBP £
48. TRAVEL INFORMATION
The Foreign & Commonwealth office produces up-to-date travel information to ensure the safety of clients for further information please visit www.fco.gov.uk/knowbeforeyougo or Tel: 0870 606 0290. Alternatively you can contact ABTA’s Travel information line on 0901 201 5050 (calls are charged at 50 pence per minute).
49. ADVANCE PASSENGER INFORMATION
Most airlines now require you to provide Passport or any other travel documentation to be used for travel in advance as well as checking in online before your departure failure to do so could incur an extra charge please check with the Airline concerned at the time.
DATA PROTECTION STATEMENT
Please be assured that we have measures in place to protect the personal booking information held by us. This Information will be passed on to the principal and to the relevant suppliers of your travel arrangements. The Information may also be provided to public authorities such as customs or immigration if required by them, or As required by law. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal Requirements in this country. We will only pass your information on to persons responsible for your travel
arrangements. This applies to any sensitive information that you give to us such as details of any disabilities,or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information
being passed on to the relevant persons.) Full details of our data protection policy are available upon request.